My stay at The Lalit Ashok in Bangalore was a mix of highlights and low points. The staff, particularly in terms of hospitality, were generally polite and helpful, which made my experience overall positive. However, I encountered significant issues with service timing and responsiveness that were frustrating. The room itself was comfortable and provided a nice view, but these challenges left me with mixed feelings about returning.
Rooms
8.0
The room was quite comfortable and had a nice view overlooking the pool.
Service
5.0
Although most of the staff were polite, there were notable delays and miscommunications that impacted my stay.
Location
9.0
Conveniently located in the heart of the city, close to major shopping areas and opposite a golf course.
Dining
7.0
The breakfast buffet had an amazing spread, though I experienced delays in service during my meal.
Facilities
6.0
Facilities such as room service and housekeeping were available, but the responsiveness could be improved significantly.
Richard
United States of America,
March
2025
5.0/10
My stay at The Lalit Ashok was a mix of highs and lows. The staff, especially Ullas at the restaurant, provided really good service that made my mornings brighter. However, I faced significant issues at check-in and check-out, which diminished the overall experience. The location and ambiance were good, but some aspects like room cleanliness and staff training need improvement.
Rooms
5.0
The Deluxe Double Room was spacious, but I found the floor cleanliness lacking. A wet tissue turned black when I wiped it, which was disappointing. Additionally, the bathroom only had one face towel instead of the usual amenities you'd expect from a 5-star hotel.
Service
5.0
While the staff was polite, I found them to be slow and untrained in providing efficient service. My check-in took over 30 minutes, and I encountered several issues with my reservation during breakfast.
Location
8.0
The hotel is situated in the heart of the city, which is a major plus. It’s also near a golf course, making for some beautiful views.
Dining
10.0
Breakfast was a highlight, with Ullas going above and beyond to ensure I enjoyed my meals. The food was hot, fresh, and delicious (definitely try the authentic Italian pizza!).
Facilities
6.0
The hotel offers a range of facilities that were generally good, including room service and housekeeping. However, I experienced delays in basic requests, which was frustrating.
Richard
United States of America,
January
2025
5.8/10
Staying at The Lalit Ashok was a mixed bag for me. While I appreciated the hotel being LGBT+ friendly and enjoyed the beautiful room overlooking the pool, my experience was marred by service issues that left me feeling frustrated. Despite the excellent service from a few staff members, like Hema and Mutha at the reception, unresolved issues regarding my missing perfume and long wait times for room service significantly impacted my overall satisfaction.
Rooms
8.0
My room was comfortable and had a lovely view of the pool.
Service
5.0
The service was hit or miss; while some staff were really good, others struggled with responsiveness, especially regarding special requests.
Location
9.0
The hotel is conveniently located in the heart of the city, making it easy to access various attractions.
Dining
6.0
Dining options were available, but I faced delays while ordering. The food, once served, was quite good but pricey.
Facilities
5.0
Facilities like the gym and pool were well-maintained, but I encountered issues with other services like ironing and room service.
Bernard
United States of America,
January
2025
6.0/10
My stay at The Lalit Ashok Bangalore had its ups and downs. The food was delicious, and the staff, especially Prathima at the front desk, were super friendly and helpful. However, the noise levels from nearby events really impacted my comfort, and some facilities could use a bit of an upgrade.
Rooms
5.0
The Premier Double Room I stayed in could have used some maintenance, like fixing the toilet commode. It wasn’t quite the 5-star experience I expected, but the view of the pool was nice.
Service
7.0
The staff was generally polite and eager to assist, which I appreciated. Although some were a bit inexperienced, like the reception staff, they were overall well-trained and attentive.
Location
9.0
Being in the heart of the city was a definite plus, right opposite a golf course and close to all the major shopping areas. It offered great accessibility to other attractions.
Dining
8.0
The food was amazing, especially the traditional breads. I enjoyed ordering room service, although it was on the pricier side.
Facilities
6.0
They offered quite a few amenities like room service and laundry, but some areas, like the elevators and pool area, seemed to need upgrades. The hotel has potential with a few renovations.
Tom
United States of America,
November
2024
6.2/10
My stay at The Lalit Ashok was quite the mixed bag. On the one hand, I appreciated the good location and some staff's friendly service. On the other hand, the noise from parties and the overall aging facilities really detracted from my experience. I had hoped for a relaxing getaway, but the disruptions made it hard to unwind.
Rooms
5.0
The room was decent but showing its age; the linen felt worn out and the bathroom had some issues with leaks. Overall, it needed some upgrades.
Service
5.0
While some staff members were polite and helpful, I felt they needed better training in customer service. The management's response to complaints was insufficient.
Location
8.0
I loved the hotel’s location in the city center. It was right across from a golf course and close to shopping areas, making it convenient for getting around.
Dining
6.0
The dining options were nice, especially breakfast by the pool, but the prices were quite steep for what you got. I recommend checking out local restaurants for better value.
Facilities
5.0
Facilities like the pool were well-maintained, but issues like key card resets daily were quite annoyances on top of the inconsistent Wi-Fi and power outages.
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